Frequently Asked Questions

After our initial consultation, you may book appointments through our scheduling software (Time to Pet). Once we confirm our availability for your requested services, you will be sent a confirmation email. To increase the likelihood that we will be able to accommodate your request, we strongly recommend either emailing us to set a recurring weekly schedule or requesting services at least one week in advance of when they are to take place. We require all clients to schedule services for the next week (Monday through Sunday) by 12pm the preceding Sunday. Last-minute requests after this cut-off will need to be sent via email and are subject to a $10 last-minute booking fee if they can be accommodated in the schedule.

A cancellation request must be submitted by 12 pm the day before service is to take place; otherwise, you will be charged in full for the visit. For holidays, the cancellation request must be submitted at least 1 week in advance of the scheduled service in order to avoid a charge. If a visit is canceled after a walker is already en route to a visit, or after the walker has arrived, then you will be charged in full. The assigned walker will then be paid as if the service had taken place. We want to do right by our staff, and when our walkers block off time in their schedules with the expectation of performing paid services, we feel it is fair to compensate them.

A time block refers to a specified time range during the day when a visit will be performed. Time blocks and their corresponding time ranges are as follows: Morning 7:30am-10am, Late Morning 10am-12pm, Afternoon 12pm-2pm, Late Afternoon 2-4pm, Evening 4pm-6pm, and Late Evening 6pm-8pm. Visits will occur within the requested time block, but we cannot grant requests for specific arrival times, or more specific time ranges, within a given time block. For very young, old, small, or other dogs who may not be able to “hold it” for very long, we recommend visits at least twice daily.

We ask that you request this change by 12 pm the day before the scheduled visit. If the change is requested after 12 pm, it will be treated as a cancellation of the original scheduled visit. Thus, you will be charged for 2 visits: the cancelled visit in the original time block, as well as the visit in the new time block. This policy exists because we cannot accommodate an unlimited number of visits in a given time block, and will have to turn away requests once a time block is full.

As far in advance as you would like! We process credit cards twice a month, and only for services that have already taken place.

We utilize a team model, with visits assigned on an as-needed basis. This approach means that your dog(s) will become familiar with more than one person, but will likely see a couple of faces most often. The team model helps ensure the availability of backup walkers in case of illness, and also allows us to provide regular schedules and time off for staff ahead of time, leading to greater staff happiness and retention. We always introduce staff to a dog prior to assigning that staff member as a dog’s walker; any exceptions to this policy will only occur with prior approval from the dog’s owner.

MEET AND GREETS WITH WALKERS CAN BE SCHEDULED AT TIME CONVENIENT FOR YOU AND THE WALKER, PLEASE REACH OUT TO KIM KEYS TO SCHEDULE. PLEASE ALSO FEEL FREE TO READ OUR TEAM’S WRITTEN BIOS THAT ARE AVAILABLE UNDER THE ABOUT US TAB.

Due to the potential for accidental injury, misuse, and unintended negative behavioral effects, we do not use electronic training collars. We believe that if these items are to be used, they are best left in the hands of Certified Professional Dog Trainers, or used by owners who have been personally instructed by a trainer. We do permit use of invisible fence collars for those dogs who have been fully trained with that particular type of collar.

Up-to-date rabies, DHLPP, Bordatella, and Dog Flu vaccinations are required of all dogs in our care. Young puppies must receive vaccinations on a veterinarian-recommended schedule. Occasional exceptions to our vaccination policy, if recommended by a veterinarian, can be made for dogs with compromised immune systems. Titers are acceptable as well.

During the initial consultation, we will provide you with a secure lockbox. Lockboxes are small and can be affixed to your doorknob, railing, or another secure location. Electronic keypad entry is also permissible, though an additional means of entry is required for vacation visits. We do not accept keys hidden on your property.

Initial consultations are free!

This is a one-time $25 lifetime membership fee that gives you access to our scheduling software, supplies such as harnesses and lockboxes, and more!

For dog walking and pet sitting services, we charge $5 per additional dog in excess of 2.

You can include this information in the “Note” section when you schedule the visit. If you wish to convey information about a visit to a walker after you have already scheduled that visit, you can simply leave a message in the “Conversation” section of your account.

Simply log into the portal, click on “Schedule” at the top of the page, and then click the red button that says “Cancel/Change Services.” Enter your desired changes into the box that pops up, and then click the red “Request Changes” button. We ask that clients use this method rather than requesting changes in the “Conversation” section of the portal.

Via Time to Pet, which can be accessed either online or through the Time to Pet app.

We email out invoices as a little “heads up” a few days before we run the credit cards. You are welcome to go ahead and pay, and can, if desired, add tips at this time. If you do not wish to pay at this time, that is perfectly fine; we will simply run credit cards on the 1st and 16th of the month regardless.