Frequently Asked Questions

How do I book appointments?

After our initial consultation, you may book appointments through our scheduling software (Time to Pet). Once we confirm our availability for your requested services, you will be sent a confirmation email. To increase the likelihood that we will be able to accommodate your request, we strongly recommend either emailing us to set a recurring weekly schedule, or requesting services at least one week in advance of when they are to take place. To avoid a last minute-fee, services must be requested before 3 pm the day before they are scheduled to take place. Services requested after 3 pm the day before they are scheduled to take place, if they can be accomodated in the schedule, will be subject to a $10 last-minute fee.

How can I guarantee that my dog will have a spot in your schedule?
The earlier you book, the more likely we will be able to put you into our schedule. You could also sign up for a template, which is ideal for someone who wants the same services scheduled week after week after week; for example, an afternoon walk in one of our time blocks every Monday, Tuesday, Wednesday, Thursday, and Friday. In this case, without a template, remembering to schedule manually every week would be tedious and time consuming. With a template, you can set up these services once and have them automatically added to your schedule every week. Invoices are automatically generated, and you never have to wonder, “Did I forget to schedule my walks this week?”
How do I pay?
Prior to the initial consultation, you will be asked to enter your credit card information. Your card will be charged on the first day of a given month for any services performed between the sixteenth day of the previous month and the first day of the current month, and on the sixteenth day of each month for any services performed between the first and the sixteenth day of that month. We cannot accept personal checks.
Should I leave a tip for my walker?
Tips, while not required, are a way to express special appreciation for your dog walker’s hard work and loving care. They can be left in the form of cash, or can be attached to the billing statement in your account.
What is your cancellation policy?

A cancellation request must be submitted by 3 pm the day before service is to take place; otherwise, you will be charged in full for the visit. For holidays, the cancellation request must be submitted at least 1 week in advance of the scheduled service in order to avoid a charge. If a visit is canceled after a walker is already en route to a visit, or after the walker has arrived, then you will be charged in full. The assigned walker will then be paid as if the service had taken place. We want to do right by our staff, and when our walkers block off time in their schedules with the expectation of performing paid services, we feel it is fair to compensate them.

Are walkers available on holidays?
Yes. A $5 surcharge will be added to each visit scheduled for a holiday. Holidays included in this policy are as follows: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Labor Day, July 4th, Thanksgiving Day, Christmas Eve, and Christmas Day.
What is a time block?

A time block refers to a specified time range during the day when a visit will be performed. Time blocks and their corresponding time ranges are as follows: Morning 7am-10am, Late Morning 10am-12pm, Afternoon 12pm-2pm, Late Afternoon 2-4pm, Evening 4pm-6pm, and Night 6pm-9pm. Visits will occur within the requested time block, but we cannot grant requests for specific arrival times, or more specific time ranges, within a given time block. For very young, old, small, or other dogs who may not be able to “hold it” for very long, we recommend visits at least twice daily.

What if I want to move my dog’s visit to a different time block than the one I have scheduled?

We ask that you request this change by 3 pm the day before the scheduled visit. If the change is requested after 3 pm, it will be treated as a cancellation of the original scheduled visit. Thus, you will be charged for 2 visits: the cancelled visit in the original time block, as well as the visit in the new time block. This policy exists because we cannot accommodate an unlimited number of visits in a given time block, and will have to turn away requests once a time block is full.

How far in advance can I schedule services?

As far in advance as you would like! We process credit cards twice a month, and only for services that have already taken place.

Who will be caring for my dog(s)?
First, applicants go through a pre-employment assessment and an in-person interview. Next, they are city, state, and county background-checked. Once hired, they read and are tested over more than 130 pages in our handbook, training manual, and dog behavior manual. Our sitters also receive a minimum of 20 hours of on-the-job training with a Certified Professional Pet Sitter. Finally, they are bonded, insured, certified in pet first aid and CPR, and covered by workman’s compensation for their safety and your peace of mind.
Which do you use: employees or independent contractors?
We use employees. Pet care companies who use independent contractors, such as the two giant app-based dog walking companies, are not legally allowed to provide training for them. When you book with us, you can be assured that the person caring for your pet has been through a rigorous training process. As employees, our staff is also subject to close oversight and supervision.
Will my dog always have the same walker?

We utilize a team model, with visits assigned on an as-needed basis. This approach means that your dog(s) will become familiar with more than one person, but will likely see a couple of faces most often. The team model helps ensure the availability of backup walkers in case of illness, and also allows us to provide regular schedules and time off for staff ahead of time, leading to greater staff happiness and retention. We always introduce staff to a dog prior to assigning that staff member as a dog’s walker; any exceptions to this policy will only occur with prior approval from the dog’s owner.

How can I meet the people caring for my dog?

Meet-and-greets with walkers can be arranged for $25 each. Please also feel free to read our team’s written and video bios, available on our website.

What type of collar will my dog need to wear during visits?

A regular flat collar with an identification tag stating your name, number, and/or address are required for all services, even for services that do not involve leaving your property. If an ID tag is on a harness, we will move it to the collar temporarily for the walk. Martingale collars (a traditional collar modified with a chain that tightens) are not permitted. ID-tagged collars will be required for both walks and backyard play.

What other equipment do you require?

For safety reasons, properly-fitted Freedom Harnesses are required for dogs who will be walked outside of a fenced yard, and dogs will only be walked if they are also wearing ID-tagged flat collars. Dogs who are too small for the XS Freedom Harness must wear a properly fitted, management-approved collar, or approved collar and harness. We will provide you with a harness at the initial consultation, or, if desired, you are free to order the color of your choice on your own. Services cannot be rendered unless this equipment is present. We will expect you to regularly test collars and harnesses to ensure that they are in working order, adjusted snugly, and not torn in any place. We will be unable to walk dogs that have faulty, insecure, or slack walking equipment, and we will not be responsible for fit. We provide our own leashes.

Are there any walking devices Outdoor Dog Adventures does not use?

Due to the potential for accidental injury, misuse, and unintended negative behavioral effects, we will not use choke or prong collars. We also will not use electronic training collars for similar reasons. We believe that if these items are to be used, they are best left in the hands of Certified Professional Dog Trainers, or used by owners who have been personally instructed by a trainer. Due to the potential for escape, we also will not care for dogs who are left in backyards or who are contained only by an electric fence. For safety reasons, we will not use retractable leashes.

Which vaccinations do you require?

Up-to-date rabies, DHLPP, Bordatella, and Dog Flu vaccinations are required of all dogs in our care. Young puppies must receive vaccinations on a veterinarian-recommended schedule. Occasional exceptions to our vaccination policy, if recommended by a veterinarian, can be made for dogs with compromised immune systems. Titers are acceptable as well.

Will my dog every be off-leash during a walk or hike?
No, dogs will be walked on-leash, in accordance with local leash laws. This is also a safety feature, as it allows us to regulate who and what your dog can come into contact with.
What about keys?

During the initial consultation, we will provide you with a secure lockbox. Lockboxes are small and can be affixed to your doorknob, railing, or another secure location. Electronic keypad entry is also permissible, though an additional means of entry is required for vacation visits. We do not accept keys hidden on your property.

What about bad weather?
In cases of extreme weather (thunderstorms, extreme heat or cold), walk services will be replaced by a short bathroom break for your pup, followed by indoor play for the remainder of the allotted time. Hikes will be rescheduled for the next available hike date or will be replaced by a bathroom break and indoor play, depending on your needs. We will use our discretion when making these decisions, and will always put your dog’s safety first. As long as it isn’t too cold outside, we will either walk your dog in the rain or not, depending on your dog’s preferences.
What about dirt, fleas, and ticks?
All dogs must be on flea, tick, and heartworm preventative. We will still hike on muddy days. Dogs will not receive baths after walks/hikes, but they will be thoroughly toweled off.
Do you care for other types of pets?
Although we primarily care for dogs and cats, we will consider caring for other types of pets on a case-by-case basis, depending on the level of expertise of available sitters in caring for that type of pet.
How much does the initial consultation cost?

Initial consultations are free as long as you book your first service within one month of the consultation. Otherwise, you will be charged $25.

What is the setup fee?

This is a one-time $19 to $23 lifetime membership fee that gives you access to our scheduling software, supplies such as harnesses and lockboxes, and more!

Do you charge extra for additional pets?
For pet sitting services, we do not. For dog walking services, we do not charge extra for the second dog; we charge $5 per additional dog if a third or fourth dog from the household is to be walked at the same time. We never walk more than 4 dogs at a time, and the number of dogs that are walked at one time will be decided based on the size, temperament, and training of the dogs.
Do you charge extra for evenings, weekends, medicating pets, or feeding pets?
Nope!
Are there any additional fees I should know about?
We are required by the state of KY to add a 6% sales tax to all of our invoices.
What if I want to communicate information about a particular visit to a walker? For example, “Please feed Fido dinner at the beginning of tonight’s visit”?

You can include this information in the “Note” section when you schedule the visit. If you wish to convey information about a visit to a walker after you have already scheduled that visit, you can simply leave a message in the “Conversation” section of your account.

 

What if I need to cancel or make a change to a service I have already booked?

Simply log into the portal, click on “Schedule” at the top of the page, and then click the red button that says “Cancel/Change Services.” Enter your desired changes into the box that pops up, and then click the red “Request Changes” button. We ask that clients use this method rather than requesting changes in the “Conversation” section of the portal.

 

What is the best way to communicate with management?

Via Time to Pet, which can be accessed either online or through the Time to Pet app.

 

I have already provided my credit card information. Why am I receiving an invoice?

We email out invoices as a little “heads up” a few days before we run the credit cards. You are welcome to go ahead and pay, and can, if desired, add tips at this time. If you do not wish to pay at this time, that is perfectly fine; we will simply run credit cards on the 1st and 16th of the month regardless.

 

Schedule Services today!

HIKE, WALK, SNIFF, PLAY, WAG